Cisco Technical Services Sales Workshop [CTSSW]
€795, aangeboden door Global Knowledge
OVERVIEW
Cisco Technical Services help to ensure that your Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. Cisco offers a flexible suite of support services designed to meet your business needs and assist you in effectively managing network services required to maintain high-quality network performance while controlling operational costs. This 1 day workshop allows Cisco Partner AMs and SEs to understand the complete Cisco Services Portfolio enabling them to effectively articulate the value of services as part of a Cisco Solution.
OBJECTIVES
After you complete this course you will be able to:
- Articulate the Cisco Services Value Proposition
- Understand the complete Cisco Services Portfolio
- Correctly position the various Cisco Services
- Handle customer objections
- Understand the Cisco Services Partner Program and Metrics Tools
- Uncover opportunities for selling Cisco Services
- Engage effectively with customers when selling Cisco Services
AUDIENCE
This course is aimed at Cisco Partner Account Managers and Systems Engineers
CONTENT
Why Offer Services
- The Demanding Business Environment
- The Service Opportunity
- Reactive vs. Proactive Approaches
- The Cisco Services Value Proposition
Cisco Services Portfolio
- Foundational Technical Services Capabilities
- Cisco Branded Services
- Cisco SMARTnet Services
- SMART Net Total Care
- Small Business Support Servic
- Application Support
- Cisco Collaborative Services
- SMARTcare Service
- Professional Support Services (PSS)
- Cisco Services for Intrusion Prevention Systems
- Partner Unified Computing Support
- Independent Software Vendor Services (ISV1)
Selling Cisco Services
- The Sales Process
- Selling Cisco Services Early in the sales process
- Selling Cisco Services Contract Renewals
- Selling Uncovered Opportunities
- Objection Handling
- Positioning Services Against Warranty