CRM Service [CR700]
€3325, aangeboden door Global Knowledge
OVERVIEW
Course participants learn about the supporting service processes within SAP CRM Service.
OBJECTIVES
Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.
AUDIENCE
- Customers and project team members who are involved in implementing SAP CRM Service
- SAP consultants and partners
CONTENT
Maintenance of technical objects
- Installed base management
- Individual objects
Service contract processing
- Service agreements
- Service contracts
- Service plans
Service order processing
- Resource planning
- Service confirmation
- Service billing
- ERP Integration
Complaints and returns processing
- Complaints and returns
- In-house repair processing
Overview of IT Service Management